FAQ

Neurofeedback using NeurOptimal is a safe & effective way to offer your brain an insight into how it is functioning. It works by reflecting back to the brain its own activity so the brain can learn more about itself, and thus know what to change. It does this through interruptions to audio or music that you are listening to through headphones. Believe it or not, your brain an interpret these interruptions and can self-organise from there if it choses to. It is important to remember that with NeurOptimal, your brain is in control. 

Yes, it is safe to use. NeurOptimal has been used internationally for 25 years and have completed over 4 Million hours of sessions – they tout it is safe and non-invasive and are approved by the FDA as a wellness tool. In our 6 years in business, we have worked with hundreds of clients and of that had two with a mild headache which didn’t last past the second session, and two clients who had a rubbish night’s sleep the first night. All of these were long term clients all who had incredible results. We pride ourselves on being open and gathering as much feedback from clients as possible and this is the extent on the negative ‘blips’ we have witnessed. 

It does look complicated, but it is not. We provide a comprehensive setup guide, customised from our years of working knowledge and on the phone support to help you at any time. We have never had any clients say they could not use the system. The only concern is over the placement of the sensors on the head which we provide photographs and video to guide the position. The position of the head sensors also has a good range of tolerance so we are confident that you will get it in the correct spot using the guide. Please contact us directly for a full explanation of how the setup works.

The session itself lasts for 33 minutes. It takes about 5 minutes to hook up and set up the program and about 5 minutes to unclip and shut down. Allowing about 45 minutes for a complete session would be accurate. If you wanted to complete two sessions per day, we advise doing the sessions back to back to reduce that time. 

We recommend no more than two sessions per day for adults and one per day for children. The system can not push the brain further than it is capable of but we describe it like the difference between the brain and psyche, sometimes the mind needs a rest to catch up on a new way of being. We have noticed also with clients who have suffered a brain injury to ease into the training and allow only one per day & monitor any changes. We have also noticed that clients who have certain sensitivities like chronic fatigue, Lyme disease, lethargy etc and clients who identify as emotional empaths respond best to sessions every 2.5 days; this is feedback we have received anecdotally from previous clients. The majority of people can handle the 2 sessions per day with no issue. 

Everyone is different so it is an open-ended question. Some people feel a significant difference after their first session, others will start to feel changes at 5 session and pretty much everyone begins to get good traction of results around 10/15 sessions. Renting a system will help you get multiple sessions up in a matter of days. We are a results based organisations so we encourage tracking changes as they can be subtle. We can do a weekly touch base call to support you during this time too. 

This is the great thing about NeurOptimal over other Neurofeedback systems, you don’t need to be actively ‘doing’ anything to receive the results. You can multitask while you are using it, being on the computer, sleeping, meditating or reading while using the system and for the kids they can use a device or tablet (which we only tell them if they squirm a lot) We offer 100+ movies that you can watch while using the system and we are happy to source the kid’s favourites to load on before you receive the system. 

We passionately believe that training as a family will expediate your results so there is no limit on the number of sessions or the number of people who can use the system during your rental period. 

We offer a one-on-one phone call when you receive the system to get you setup for your first session. After that, we can have a touch base phone call once per week to track your progress if you desire. In addition to this you can text or email for support. It is important to us that you feel supported through your rental period. 

We pay for your return delivery to your door anywhere within Australia and cover return postage from your local Aust Post branch. 

We cover accidental damage to the system and theft from your home. If it is stolen, we can shut the function of the system off remotely, so it stops working immediately and just request a copy of the police report. 

Not at all, we have all of our forms electronically to make it easy for you. 

Unfortunately as of 3 October 2024 the N.D.I.A decided to remove Neurofeedback from it’s list of approved services so it is no longer able to be claimed. 

Anyone with a brain can benefit…. my partner and I used to put our naughty dogs on it too! Seriously though, the system is designed to meet the user where they are and offer the brain information it didn’t previously have so it can move towards being more flexible and balanced. We have found that ADHD sufferers benefit the quickest; but we have seen clients with a range of challenges get both positive typical and positive individual results. We are confident you will too. 

Yes, NeurOptimal can be used alongside any medications and we encourage you to provide information for you to check with your prescribing professional. We have done this for several clients and no practitioner has not recommended it was a good idea to try out. 

We use Express Post through Australia Post for all kits so generally allow 1-3 business days. We are based in Avalon Beach on the Northern Beaches of Sydney and service the whole of Australia; including Tasmania.